Return Conditions: We accept returns within 30 days of
purchase. Returned products must be unused, with all original packaging
and accessories intact. Please contact our customer service team for a
Return Merchandise Authorization (RMA) before returning any product.

Non-returnable Items:
Products that have been used or are not in their original packaging.
Custom-made or clearance sale items.
Return requests made after 30 days from the purchase date.

Return Process:
Contact our customer service team via hellobabybrand@gmail.com with your order number and reason for the return.

After receiving the return authorization, please ship the
product back to the specified address (shipping costs are the
responsibility of the buyer unless the product is defective).

Once we receive and inspect the returned product, we will
process your refund. The refund will be issued back to the original
payment method used during the purchase and may take 5-10 business days
to appear.

Warranty Coverage: All Hellobaby products come
with a limited 1-year warranty from the date of purchase. The warranty
covers manufacturing defects and non-human damage. If your product
encounters any issues within the warranty period, we will repair or
replace it at no charge.

Exclusions from Warranty:
Human-induced damage (such as drops, misuse, or improper operation).
Damage caused by unauthorized repairs or modifications.
Normal wear and tear, consumables (such as batteries, etc.).

How to Apply for Warranty Service:
Contact us via hellobabybrand@gmail.com with your order number, a description of the problem, and relevant photos or videos.

Our technical team will evaluate your request and provide further instructions.

If the product needs to be returned for repair or replacement, we will provide detailed shipping instructions.

If your product is damaged during shipping, please contact us
within 48 hours of receiving the product via hellobabybrand@gmail.com
and provide photos or videos of the damage. We will arrange for a
replacement or refund based on the situation.

Exchange Policy: We do not offer direct exchanges. If you need a
different product, please return the original product following the
return process and place a new order.Customer Service Response Time:
We will respond to your inquiries within 48 hours of receiving your
email. Response times may be delayed during holidays.

If you have any questions or need further assistance, please contact us via:Customer Service Email: hellobabybrand@gmail.comThank you for your trust and support of Hellobaby!